PRASANNA GOPALAKRISHNAN leads the delivery of technology solutions for Consumer, Small Business and Wealth Management Operations (CSWO). She is responsible for technology supporting the functions of enterprise card issuance, retail lock box, item processing, cash and vault management, deposit product services for both consumer and commercial clients, collection and recovery, treasury and finance, specialty and horizontal servicing, mortgage servicing, and document, content and record services. Additionally, she leads a team responsible for Consumer Anti-Money Laundering (AML) technology, Global Wealth and Investment Management (GWIM) AML strategy, and architecture and enabling services.
Prior to joining Bank of America, Gopalakrishnan served as Executive Vice President and Chief Digital and Information Officer at Boston Private, a leading wealth management, trust and private banking company, where she focused on digital transformation and improving the client experience. Previously, she served as Chief Information Officer of Campus Services at Harvard University. Over her 25-year career in financial services, she has also held leadership roles at Fidelity Investments, Thomson Reuters and State Street Bank in Boston.
Gopalakrishnan is recognized for her leadership across the industry. Constellation Research named her one of the top business transformation leaders in 2017; and in 2015, Diversity MBA Magazine recognized her as one of the “Top 100 Under 50 Executive Leaders.”
Gopalakrishnan holds a Master of Business Administration in Finance and International Management from the D’Amore-McKim School of Business at Northeastern University, Boston and a Bachelor of Science in Engineering from the Birla Institute of Technology and Science, India.